Open Communication Platform OCPRex™

OCPRex™ is an AI based cross platform communication channel which facilicates seamless communication across some of the most popular communications tools such as whatsapp, facebook, twitter & Twilio, through our chatbot.

Now missing messages from customers and prospective client would be history! Your prospective parners need not use same tools as yours to reach out to you.

OCPRex helps enterprises move to a zero ops model, that can fundamentally do back-office work with smart AI. This delivers modern customer service and engagement platform for banks, financial services, and insurance providers powered with out-of-box AI capabilities.

Channels that OCP enables:

OCP for text: Customers can seamlessly plugin new channels like WhatsApp, twitter, google business messenger, Facebook, chatbots, voice triggered chatbots and more

OCP for voice: Clients can integrate with voice telephony channels like AWS connect, CTI, IVR, WebEx, Avaya and more, greatly enhancing the capabilities and efficiency of your contact centers

Some of OCP capabilities include:

Real time Business Fabric: Deliver concierge like experience with more real-time actions, intelligence and seamless handover across channels while preserving the context of the conversations.

SoftPhone Integration: Embed a third-party dialer to the action tray of your agent workbench's console view.

AI-driven Knowledge Base: Dynamic solutions to customer queries.

AI-driven Insight Cards: AI driven product offers, insights from customer interactions.

Sentiment Analysis: Proactively identify customer emotions with AI driven sentiment analysis.

Conference Chat with Supervisor: Agents can now consult their supervisor in real time.

Connected Workspace: Increase in customer engagement rates through connected workspace, that includes functionalities such as Facebook chat integration, chats in console view, speech to text recognition and more.

Check out some screenshots: